Privacy Statement
This Privacy Policy explains how Rollino collects, uses and protects personal data when you visit our website, open an account or use our services. We describe the types of information we process, why we process it and the choices and rights available to you. Our aim is to be clear about how we handle privacy so you can manage your account with confidence.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data you give us directly, technical information generated when you use our site and transactional details from deposits, bets and withdrawals.
Personal data
Personal data covers information you provide when registering or contacting us, such as your name, email address, date of birth, address and proof of identity where required for verification. We also record account credentials, communication preferences and any documents submitted for identity checks.
Technical data
Technical data is collected automatically and includes your IP address, device type, browser, operating system, pages viewed, session times and other diagnostics. We use this to deliver the service, maintain security and improve site performance.
Transactional data
Transactional data covers your payment and betting history, deposit and withdrawal records, currency, stake levels and outcome details. This data is used for account management, fraud prevention, anti-money-laundering checks and regulatory compliance where applicable.
How we use information
We use your data to create and manage your account, process payments, verify identity, provide customer support and detect abuse or fraud. We may use aggregated or anonymised data to analyse trends and improve our services. Where required, we will only process personal data with a valid legal basis such as contract performance, our legitimate interests or your consent.
Data protection practices
We protect personal data using appropriate technical and organisational measures, such as encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and third-party service providers who need the information to perform their duties. We retain personal data only as long as necessary for the purposes set out and to meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support secure login, measure site usage and deliver relevant content. Cookies fall into categories such as essential, performance, functional and advertising. You can manage cookie preferences in your browser settings or via the cookie controls on our site.
Third-party tracking
Third-party providers may place cookies or use tracking pixels for analytics, advertising and payment processing. These providers operate under their own privacy policies and we recommend reviewing those if you wish to understand their practices.
User rights
You have rights over your personal data, including the right to access, correct or delete data, restrict or object to processing and request portability where applicable. You may also withdraw consent at any time if processing is based on consent. We will respond to requests in accordance with applicable law.
Access, correction and deletion
To access or update your information, log into your account or contact our support team. To request deletion or submit a data access request, contact us and we will advise on the verification steps required before fulfilling the request.
Information sharing and third parties
We may share personal data with third-party service providers who support our operations, such as payment processors, identity verification services, fraud prevention partners and IT providers. We require these partners to keep data secure and only process it for specified purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will publish any material changes on our site and update the effective date. If you have questions or wish to contact us about privacy, email [email protected].